3rd Stay • Room Preference: High Floor
Dining Preference
Fine Dining, Vegetarian
Amenity Interest
Spa, Fitness Center
One intelligent CRM platform to understand your guests, personalize their journey, and create lasting loyalty.
Our Intelligence Engine analyzes guest interactions across all touchpoints, creating detailed profiles that reveal preferences before guests even check in.
GuestSmart identified that business travelers who book via mobile on Thursdays typically prefer early check-in and quiet rooms.
Implementation led to 18% higher satisfaction scores for this segment.
Deliver perfectly tailored communications and offers at every stage of the guest journey, from booking to post-stay engagement.
Luxury Resort Group increased spa bookings by 35% by sending personalized wellness package offers based on previous stays and booking patterns.
Turn one-time visitors into loyal advocates by creating memorable experiences that feel uniquely crafted for each guest.
Repeat Bookings
Social Shares
Upsell Acceptance
Real-time analytics and guest preferences at your fingertips
Pre-arrival upgrade offer sent to John Davis
Direct bookings increased 26% this month!
26%
Increase in direct bookings
32%
Higher guest satisfaction
41%
Increase in repeat bookings
3.8x
ROI on marketing campaigns
Our streamlined approach transforms complex guest data into meaningful experiences.
GuestSmart seamlessly integrates with your existing systems to collect guest data from every interaction—website visits, bookings, on-property services, and post-stay feedback. Our platform unifies this data to create a complete picture of each guest's journey.
Our AI-powered Intelligence Engine unifies fragmented data into comprehensive guest profiles, revealing patterns and preferences that would otherwise remain hidden. The system continuously learns and improves, becoming more precise with each interaction.
Orchestrate personalized communications and offers throughout the guest journey, creating meaningful moments that drive satisfaction, loyalty, and revenue. Every touchpoint becomes an opportunity to surprise and delight your guests with relevant experiences.
Everything you need to understand your guests and deliver extraordinary experiences.
Know your guests better than ever before
Our core data engine collects and analyzes guest information from every touchpoint, creating unified profiles that reveal explicit preferences and implicit behaviors.
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Seamless interactions throughout the journey
Provide guests with personalized content and offers at every stage, from pre-booking to post-stay, through their preferred channels.
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Automated marketing with a personal touch
Create sophisticated marketing campaigns that automatically deliver the right message to the right guest at exactly the right moment.
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Show guests what matters to them
Dynamically tailor website content, emails, and offers based on guest preferences, history, and behaviors to drive engagement and conversion.
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Recognition that feels personal
Design and manage unique loyalty programs that recognize individual preferences and create emotional connections beyond points and perks.
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Turn data into decisions
Powerful reporting tools that transform guest data into actionable business insights, helping you optimize marketing, operations, and service delivery.
Learn MorePersonalized guest intelligence for your specific hospitality environment.
Elevate your guest experience with hyper-personalization that anticipates needs and creates unforgettable moments for your most discerning guests.
Compete with larger chains by delivering personalized experiences that showcase your unique character while building direct relationships with guests.
Maintain consistent guest experiences across all properties while recognizing individual preferences to strengthen your brand and drive group-wide loyalty.
Integrate gaming preferences with hospitality data to create a unified guest experience that maximizes total revenue across accommodation, gaming, and amenities.
Our team of hospitality experts is ready to show you how GuestSmart can help you truly know your guests and inspire their journey.