Our Journey
GuestSmart was founded by a team of hospitality and technology experts who saw a critical gap in the industry: despite collecting vast amounts of guest data, hotels struggled to transform this information into meaningful personalization and stronger relationships.
Having worked with leading hotel brands worldwide, our founders experienced firsthand the challenges of fragmented guest data, disconnected systems, and the inability to create truly personalized experiences at scale. They envisioned a platform that would unify guest information across all touchpoints and use advanced intelligence to reveal insights that would transform the guest experience.
In 2018, GuestSmart was born with a clear mission: to help hotels truly know their guests and leverage that knowledge to create extraordinary experiences. Since then, we've grown from a small startup to a trusted partner for hotels and resorts around the world, continuously innovating to deliver the most comprehensive guest intelligence platform in the industry.
Today, our team of hospitality technology experts works with properties of all sizes—from boutique hotels to global chains—helping them build stronger guest relationships that drive loyalty, direct bookings, and revenue growth.
The Beginning
GuestSmart was founded with a vision to transform guest relationships in hospitality. The first version of our platform was launched with core data unification capabilities.
Innovation & Growth
Introduction of our AI-powered Intelligence Engine, enabling hotels to anticipate guest needs and preferences with unprecedented accuracy.
Redesign And Expansion
GuestSmart has redesigned its interface and made its platform modern and more robust, ready to expand our operations worldwide.
From Vision to Reality
Data Unification
Connecting fragmented systems
Intelligence Engine
AI-powered guest insights
Personalization
Tailored guest experiences